Retailers and Hospitality

Retailers and hospitality have an important role and influence on the health and wellbeing of their communities.  

We work alongside other regulatory agencies in monitoring licensed premises that sell or supply tobacco or alcohol to ensure they operate within the law and with regard to public health and safety.

See below for information on alcohol and smokefree for retailers and hospitality.


The sale of alcohol requires a licence. Any licensee selling alcohol has a responsibility to uphold the conditions of their licence and any laws pertaining to the sale and supply of alcohol, as specified in the Sale and Supply of Alcohol Act 2012.

Licence to sell alchohol

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Any sale of alcohol, whether it's an on-licence, off-licence, club-license or a special event, requires a licence. The sale of alcohol is tightly regulated. If you would like to apply for a licence to sell alcohol the district licensing committees in the Bay of Plenty and Lakes districts are:

You can contact us for more information or to make a complaint about licensed premises.

Resources and signage for vendors and licensees

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Driving after drinking alcohol is a leading cause of fatal and serious injury crashes in the Bay of Plenty and Lakes regions. The Sale and Supply of Alcohol Act 2012 requires vendors/licensees to ensure free, comprehensive and accurate information is available to all customers, detailing the forms of transport on offer to enable them to travel onward or home from their premises.

Toi Te Ora Public Health has produced a number of resources that are available for licensed premises. To view and print signage resources for your bar, pub or restaurant, please click on the below links.

The Health Promotion Agency also has a number of resources available for licensed premises.

What we do at Toi Te Ora Public Health

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At Toi Te Ora Public Health we work to minimise harm caused to the public by the consumption of alcohol. This involves:

  • The Medical Officer of Health reporting on new licence and renewal applications. Download a Public Health Alcohol Questionnaire to accompnay your licence application Off License Public Health Alcohol Questionnaire or On/Club License Public Health Alcohol Questionnaire
  • Helping to enforce the Sale and Supply of Alcohol Act 2012 – auditing licensed premises to ensure licence conditions are upheld.
  • Monitoring of alcohol related issues such as alcohol promotions.
  • Host responsibility training, advice and information for staff of licensed premises.
  • Submitting on alcohol-related issues to regional councils and government and helping the community have their say about local alcohol licensing.
  • Working alongside District Licensing Committees and police to support alcohol policies and support licensees to make improvements and overcome problems.
  • Developing resources to help licensees uphold their host responsibilities. Please see resources below.

For more information about what we do you can read our Position Statement on alcohol.

More information

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Smokefree legislation applies to retailers, licensed premises, sports clubs, and also to schools, early childhood centres and all employers.

The aims of smokefree law are to:

  • protect all workers and the public from second-hand smoke
  • reduce the harm caused to individuals by their smoking
  • further restrict minors’ (under 18) access to smoking products and prevent negative influences on young people
  • further promote a smokefree (auahi kore) lifestyle as the norm.

The role of Smokefree Enforcement Officers

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Our Smokefree Enforcement Officers work to ensure compliance with the Smokefree Environments and Regulated Products Act 1990 by:

  • visiting tobacco retailers to remind them of their responsibilities and support them to maintain compliance;
  • conducting Controlled Purchase Operations with young volunteers to test tobacco retailer’s compliance;
  • visiting licensed premises to ensure their open areas (where smoking is allowed) comply with the requirements set out in the Act; and
  • responding to complaints and queries.

Contact your local Smokefree Enforcement Officer at Toi Te Ora Public Health for support to comply with the smokefree legislation.

More information

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