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After hours and urgent medical centres
If your health emergency is not life-threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after-hours or urgent medical centre.
They can help you with things like bad cuts, sprains or minor broken bones, minor head injuries, or if you are feeling really sick. You do not need an appointment but you might have to wait.
After hours service is shared between the general practices in Taupō. Phone your usual healthcare provider to find out which practice is on duty. You may first be directed to a triage nurse who will assess what level of service you need.
Ka Ora provides phone and video consultations for patients in rural communities. It is free for children under 14 years old.
When you contact Ka Ora, they will advise you whether this service is available for you, if you are unsure.
Call Ka Ora on:
- 0800 252 672 (weekdays 5pm to 10pm, weekends 8am to 10pm)
Ka Ora telecare (external link)
Hospital contact information
Phone: 07 376 1000
Physical address:
Kotare St
Taupō
Postal address:
Health New Zealand Lakes
Taupō Hospital
PO Box 841
Taupō 3351
Visiting hours
Taupō Hospital visiting hours are 8am to 8pm, every day. A support person may also visit outside these hours with the approval of the clinical nurse manager.
We recommend no more than 2 people visit a patient’s bedspace or room at a time.
For the safety of our patients, visitors must wash their hands or use the hand sanitiser provided when entering and leaving the ward.
If you are feeling unwell, it is very important you do not visit the hospital to avoid spreading infection.
Please do not take photos or video of patients, visitors or staff without their permission.
How to get to the hospital
Bus
The Taupō Connector Taupō Central service arrives and departs outside Taupō Hospital at the Liston Ave stop.
Taupō Connector — Busit (external link)
Health shuttle
The Hato Hone St John Waka Ora health shuttle is available to take patients to and from appointments at Taupō Hospital.
These shuttles are run by volunteers and a donation is greatly appreciated to help cover costs.
To find out about shuttle times in your area and to book a shuttle, call them on on 0800 925 2672
Waka Ora Health Shuttles — St John (external link)
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Parking information
There are over 100 free car park spaces on the Taupō Hospital campus. They are only available to people visiting or using the hospital.
Taupō Hospital map
Facilities
Tāupo Hospital has a cafeteria selling cabinet food. You can find it off the main corridor, opposite the inpatient unit.
Opening hours: Monday to Friday, 9am to 3pm
A limited service is available on weekends.
Inpatients have access to a telephone. Ask a member of staff if you need to use one.
A hospital chaplain is available 24/7. Ask hospital staff to request a chaplain for you, or call them on 07 376 1000.
Our chaplains:
- offer spiritual care to all who seek it
- help people explore and discover purpose, meaning and hope
- offer the ministry of reconciliation with self, others and God
- offer sacramental ministry such as Holy Communion and anointing, scripture readings, prayer and other religious services on request
- are available to patients, whānau and staff.
Chaplains can also connect you with a member of your own denomination or faith if you want.
Volunteer chaplaincy assistants are trained to help our chaplains in their work.
Patient and visitor information
Our social workers can provide advice and support to patients and whānau at Taupō Hospital.
They will provide a supportive, understanding and non- judgemental social work service, taking a holistic approach.
Our social workers can:
- help you identify what support you will need after you have been discharged
- provide support and intervention for child protection issues, elder abuse and intimate partner violence and family harm
- provide guidance on ACC and Needs Assessment and Service Coordination
- provide therapeutic conversations on grief, loss or challenging health issues
- help with discharge planning from hospital to home or rest home
- provide information on available community support services
- complete referrals to other support agencies in the community
- provide advice on financial assistance such as from the Ministry of Social Development or ACC
- provide guidance on legal processes such as Enduring Power of Attorney and the Protection of Personal and Property Rights Act
- provide support on aged residential care processes.
Respecting your rights
We work to ensure:
- your confidentiality is respected and your right to privacy is protected
- the social work service you receive is sensitive and appropriate to your personal and cultural beliefs and values
- you receive all the information you need to make informed decisions on your care needs
- you are informed and involved in all decision making on your health and wellbeing.
Interpreter services are available for people who do not speak English well and for people who communicate by sign language. Some services are available by phone or video (telehealth).
Let a staff member know as soon as possible if you need to use an interpreter, because it can take time to arrange one.
When you are in hospital, it is a good idea to have a key support person who can provide practical and emotional support to you at any time. We will note this person in your care plan.
Your support person will be welcome, but not obliged, to be with you to:
- participate in clinical conversations and family meetings
- participate in clinical handovers
- help with basic/essential care needs (in agreement with staff)
- support you with decision making
- help with the transition back to your home.
If you have any concerns about your care, talk to a staff member. If you cannot resolve your concern, you can contact the Nationwide Health and Disability Advocacy Service to receive free assistance.
Health and Disability Advocacy Service (external link)
To ask about a patient, contact us on:
- phone: 07 376 1000
You will need to tell us the full name of the patient and the ward they are in, if you know this.
For privacy reasons, we can only provide basic information about their location and condition.
You can ask to be put through to the patient's ward if you would like speak to a member of their care team.
Our hospital is a Smokefree environment and workplace. This means smoking and vaping is not allowed in any building or the surrounding grounds.
If you want to stop smoking, help and advice is available.
Contact the Manaaki Ora stop-smoking service:
- phone 0800 348 2400
- visit their website Maanaki Ora (external link)
Our staff can refer you, whānau, visitors and friends.
Free quit-smoking support and information is also available through: